Frequently Asked Questions

Llanbikefest Online Casino is constantly working towards improving its services to cater for most of your requirements. Here you will find some of the frequently asked questions from our players; you are always welcomed to submit your questions if you feel that the questions below do not address any of your concerns.

Important: Note that you need to be 18 years or older to be eligible to play Llanbikefest's online games.

Click on each icon below to check out responses on the frequently asked questions.

DOWNLOADING

The downloading option offers players the full version of online games equipped with added features. You have the privilege of saving the gaming software onto your computer and therefore do not need re-download every time you want to play.

Downloading the software is not complicated and only a short time to complete the process. However, the downloading rate may differ according to your internet connection. This downloading option is supported by most internet servers; you will therefore not experience any problems. Click here for live help if you are unable to download the software or why not try our Flash casino.

DAIL UP: About 8 minutes.

BROADBAND: About 30 seconds.

New games will automatically download onto your computer, so you do not have to worry about re-downloading every time a new game is launched.

INSTALLING

How do I install the casino software?

Firstly, you have to download the software, check out the download section on how to start downloading. Double click on 'RUN' and accept the End User Licence Agreement.

Select the type of account you prefer, either real or guest. Then, the install wizard will guide you through the easy install and registration process.

Can I uninstall the casino software?

Uninstalling the casino software is quiet an easy process. Firstly, you go to the Start option on your computer. Then you select the all programs icon, click on Llanbikefest Online Casino and select the Uninstall option.

You are kindly requested to complete the survey that pops up and provide us with your reasons for uninstalling the casino software. Your feedback is always valuable to us, and it helps us improve our online casino services.

Can I reinstall the casino software?

Click here or simply download the software from our Llanbikefest UK Casino home page.

Please note that when you reinstall the casino software from a computer that previously had the software, your original account will be reactivated and you won't be able to create a new account. However, if you want to create a new account, you need to download the software from a different computer.

MAKING A DEPOSIT

To qualify playing for real money, you are needed to make a deposit and buy credits. Our safe and secure online banking system will handle all your transactions. Our banking system supports the majority of credit cards and debits cards across the globe. Please refer to your specific region to verify the minimum requirements.

Please Note: Llanbikefest's minimum required deposit amount is £20.

PLAYING

Llanbikefest Online Casino offers a wide range of games. There are more than 150 games for playing in the Instant Play Option and if you decide playing with the downloaded casino software, you are able to choose from nearly 300 games.

For more information on the various games, follow this link.

WITHDRAWING WINNINGS

Carefully read this section, failure to follow the right procedures might result in irregularities with your payment. Withdrawals are made according to specific regions.

Find out what the withdrawal requirements are in your specific region.

If you decide to Reverse your request for a withdrawal, you need to follow these easy steps provided in our Banking Section.

Note that to withdraw any comps and bonuses, you are required to meet certain terms and conditions.

TAKING PART IN PROMOTIONS

Llanbikefest Online Casino offers a bonus to new players: To find out how you claim your bonus, click here.

Promotions, Bonuses and Lucky Draws come in all sizes on Llanbikefest. You will be notified of the various promotions and all other opportunities of winning great prizes. Start playing to qualify for all these great prizes.

GREAT WAYS TO WIN:

To view our previous winners: click here.

The International Casino Games:

The International Slots League:

Notify us of your interest to participate in some of our promotions. Please click the 'Enter Here' in the e-mail or the pop up messages or messages that appear in the Fortune Lounge Personal Messenger.

Multi-Player Tournaments Participation:

Temporarily Llanbikefest tournaments software is unavailable. However, you can join Royal Vegas' multi-player tournaments. Note that Royal Vegas and Llanbikefest form part of the Fortune Lounge Online Casino Group.

To install the Royal Vegas software, click on Install.You are also required to create a Royal Vegas Account. As with Llanbikefest, you'll be guided through with easy to understand instructions.

For International Slots League multi-player options, click here.

CASINO BONUSES:

Sign Up Bonuses:

As a New Player, you are eligible for a once-off introductory bonus. Terms and conditions do apply.

Deposit Bonus:

Llanbikefest Online Casino rewards its players with a 'Deposit Bonus' or 'Purchase Match' from time to time.

Note: A Deposit Bonus is a discount you receive when you buy casino credits. You are allocated more credits after you complete a deposit.

(e.g.): You are allocated a 10 % deposit bonus on £100, this deposit is then added to your total credits.

YOU BUY: £100 in credits

DEPOSIT BONUS: 10% (i.e. 10% of £100 = £10 extra.)

MONEY INTO YOUR ACCOUNT: £100 original deposit PLUS £10, deposit bonus = £110

You are entitled to use bonuses received across all Fortune Lounge online casinos. The total of your bonus deposit will be added into a single amount, to use at any Fortune Lounge casino were you have a Real Account. Read more on our Terms and Conditions page.

Bonus Account:

Bonuses received from Llanbikefest will be deposited directly into your Bonus Account, which is separate from your Real Account. To cash out your bonuses, you are required to wager at least a certain percentage of your credits, and Llanbikefest reserves the right not to pay bonuses if certain conditions are not met. Once you satisfied these conditions, your credits in the bonus account can be transferred to your Real Account. You are only able to cash out credits from your Real Account and not you're Bonus Account.

Get more information about the bonus system.

COMPUTER REQUIREMENTS

Important:

Please note that our casino software operates with both Microsoft WindowsTM and Apple Mac. Linux is not yet fully supported at present.

  • To install the casino software on your computer click here.
  • To play on your Apple Mac, click here.

Minimum requirements:

  • Pentium III 800 MHz processor or greater
  • 128 MB of system memory available
  • 32 MB of video memory
  • 800 x 600 video resolution (16 bit colour)
  • 500 MB of available hard drive space
  • Standard mouse and keyboard
  • Internet access with at least 56 KBps connection speed

Recommended requirements:

  • Pentium IV 1GHz processor or above
  • 256 MB of system memory
  • 64 MB of video memory
  • 800 x 600 video resolution (16 bit colour)
  • 800 MB of available hard drive space
  • Standard mouse and keyboard
  • Internet access with broadband connection